CAREER OPPORTUNITIES

Pay: $17/hr

The Bilingual Patient Service Representative is the first point of contact between the Patient and our Clinic with responsibilities for supporting the Patient either in person or via the phone, a welcoming voice and offering a professional invitation into our Clinic. 

Essential Functions: 

1. Operations:  Transitioning the Patient from the point of contact to their appointment, through to Patient checkout.  Maximizing Patient scheduling opportunities with attention to operational flow and the needs of the Patient 

2. Patient Appointment Preparation:  Prepare Patient records for appointment readiness and integrated services with demographics verification, appointment history, and accurate evaluation of records completion for retention in the Electronic Records system

3. Support revenue cycle management with payment collection

4. Participate in Team huddles

5. School Based Health Clinic (SBHC):  If located at a SBHC Clinic, support the School District Health Aid for basic triage of student medical needs.  Participate in team huddles

6. Standard Operating Procedures:  Support Trainer for maintenance of standard operating procedures 

Associates or bachelor’s degree or equivalent work experience

Bilingual speaker (English and Spanish)

Proficient customer service skills preferably healthcare but not required

Basic knowledge of digital system (including Microsoft Office Suite) required

Critical level of attention to detail, organizational skills and time management

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Starting Pay: $17/hr

The  Dental Patient Service Representative is the first point of contact between the Patient and our Clinic with responsibilities for supporting the Patient either in person or via the phone, a welcoming voice and offering a professional invitation into our Dental Clinic.

Operations:  Transitioning the Patient from the point of contact to their appointment, through to Patient checkout.  Maximizing Patient scheduling opportunities with attention to operational flow and the needs of the Patient 

Patient Appointment Preparation:  Prepare Patient records for appointment readiness and integrated services with demographics verification, appointment history, and accurate evaluation of records completion for retention in the Electronic Records system

Support revenue cycle management with payment collection

Participate in Team huddles

Requirements:

Bilingual English/Spanish required
Associates or bachelor’s degree or equivalent work experience
Proficient customer service skills preferably healthcare but not required
Basic knowledge of digital system (including Microsoft Office Suite) required
Critical level of attention to detail, organizational skills and time management.
 

Apply

Starting pay: $17/hr

Position Summary: 

The SCCC part time Clinic Assistant is required to work Saturdays.

The part time Clinic Assistant is responsible for assisting healthcare providers in the efficient and orderly delivery of medical services.  They provide quality, cost effective, and compassionate medical care and treatment of the defined patient population. The Clinic Assistant performs related duties as assigned by their supervisor and the healthcare provider they are paired with during their shift.

The Clinic Assistant must demonstrate regard for the rights of all patients, staff and volunteers.  The Clinic Assistant provides respectful and considerate care focused on the patient's individual needs.  The Clinic Assistant will provide a safe and confidential environment for patients, families and personnel.

Standards of Performance:

• Promote the philosophy and mission of Summit Community Care Clinic;
• Demonstrate accountability and responsibility for duties and tasks associated with the position;
• Acquire, maintain and demonstrate appropriate knowledge level and competencies;
• Demonstrate a commitment to service excellence and quality improvement;
• Act as a representative of the clinic with patients, staff and the general public in a professional manner;

Demonstration of Core Clinic Values:

When working with our team:

• Respect others and honor diversity;
• Work well within and between teams knowledgeably and capably;
• Contribute to the team’s mission/goals;
• Demonstrate appropriate balance of work and personal life;
• Communicate in a professional way to employees at all levels;
• Look for ways to improve and promote quality, participate in Quality Improvement initiatives as appropriate and demonstrate accuracy and thoroughness.

 When working with our patients:

• Create solutions that add value to their health;
• Deliver quality service by doing quality work;
• Remain graceful and tactful under pressure;
• Remain patient, competent, and professional with patients; 

Integrity

• Know and follow applicable laws and regulations;
• Demonstrate integrity and honesty;
• Behave conscientiously in potential conflict of interest or political situations;
• Deal with patients fairly and consistently.

Safety/Confidentiality

• Value safe working and patient procedures;
• Actively promote and personally observe safety and security procedures, and use equipment and materials properly.
• Demonstrate strong safety consciousness;
• Demonstrate strong confidentially consciousness;
• Maintain strict adherence to safety and confidentiality guidelines and regulations;
• Actively promote all safety and confidentiality techniques and equipment. 

Essential Functions: 

• Rooms patients prior to being seen by medical provider in a timely fashion.  This includes accurately taking and recording vital signs, patient’s chief medical complaint and a medical, surgical and social history. 
• Assists medical provider with in-room patient care for requested procedures. Performs blood draws, specimen collection, wound care, ear washes, throat cultures, injections, pregnancy tests, electrocardiograph procedures and other lab duties as delegated.  Completes lab paperwork as dictated by current protocol.             
• Keeps exam rooms cleaned, sterilized, and stocked between patients. Performs sterilization or disposal of contaminated supplies. Informs supervisor of need for supplies, repairs and equipment.  Performs all scheduled controls / tests on medical equipment according to manufacturer guidelines.  Performs cleaning and sterilization on all medical equipment according to manufacturer guidelines. 
• Consistently, accurately and objectively documents patient interactions and other information in Aprima.  Charting is accurate, timely, appropriate and understandable.
• Completes lab tracking process in a timely and thorough manner as described in lab policy.  Complete lab call backs as delegated by provider.
• Checks and documents calls to prescription refill line.  Processes  internal prescription dispensing according to protocol. 
• Maintains all aspects of patient confidentiality according to HIPAA requirements.
• Maintains compliance with Occupational Safety and Health Administration regulations and provides medical assistance in accordance with those guidelines. Responsible for maintaining knowledge of such regulations and for the application of such guidelines in the workplace.
• Maintains compliance with Occupational Safety and Health Administration regulations and provides medical assistance in accordance with those guidelines. Responsible for maintaining knowledge of such regulations and for the application of such guidelines in the workplace.

Additional Tasks/Responsibilities:

These may change and additional duties may be assigned.

• Works  closely with Health Educators and Healthcare Providers
• Collects and enters patient information about health history, behavioral health and substance use.
• This position must be able to work Saturdays, and in any SCCC Clinic location, including all Summit and Lake County School Based Health Clinics. 

Qualifications:    To perform this job successfully, an individual must be able to engage in each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:  Graduate of a medical assistant or certified nursing assistant school or completed EMT training.  At least one year of experience in a clinical setting.  Previous non-profit and/or volunteer experience preferred. 

Language Ability:  Ability to read, write and clearly speak the English and Spanish language.  Ability to interpret a variety of instructions and deal with multiple variables. 

Reasoning and Mental Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to exercise independent judgment. Self-directing and organized.  Ability to reason objectively.  Ability to assess, project and plan for patients needs.  Ability to interpret state/ federal/agency regulations.  Ability to document concisely, accurately and in timely manner.  Ability to handle a variety of duties which may be interrupted or changed by immediate circumstances. 

Interpersonal Skills:  Ability to relate cooperatively and constructively with patients, co-workers, administration, physicians and providers, community agencies, referral sources, regulators and other health team members.  Ability to enlist the cooperation of others.  High tolerance for stress. 

Computer Skills:  To perform this job successfully, an individual should have a solid knowledge of word processing software; spreadsheet software and database software.   

Certificates and Licenses:

Current certification as a Certified Nursing Assistant, Certified Medical Assistant or Emergency Medical Technician required.  Current Colorado licensure.  Current CPR card required. 

 Supervisory Responsibilities: None

Apply

Starting pay: $3846.14 bi-weekly

Standards of Performance:

• Promote the philosophy and mission of Summit Community Care Clinic;
• Demonstrate accountability and responsibility for duties and tasks associated with the position;
• Acquire, maintain and demonstrate appropriate knowledge level and competencies;
• Demonstrate a commitment to service excellence and quality improvement;
• Act as a representative of the clinic with patients, staff and the general public in a professional and supportive manner.
• Compliance with SCCC’s written standards, including its Standards of Conduct and policies and procedures is a requirement of the position, and failure to comply will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with SCCC’s Policy and Procedure: Addressing Instances of Non Compliance.

Demonstration of Core Clinic Values:

When working with our team:

• Respect others and honor diversity;
• Be straightforward and direct when dealing with  co-workers, our patients and vendors/partners;
• Work well within and between teams knowledgeably and capably;
• Contribute to the team’s mission/goals;
• Demonstrate appropriate balance of work and personal life;
• Communicate in a thoughtful and responsive way to employees at all levels.
• Looks for ways to improve and promote quality, participates in Quality Improvement initiatives as appropriate and demonstrates accuracy and thoroughness.

When working with our patients:

• Create solutions that add value to their health;
• Deliver quality service by doing quality work;

• Remain graceful and tactful under pressure;
• Remain patient, competent, and professional with patients;

Integrity

• Know and follow applicable laws and regulations;
• Demonstrate integrity and honesty;
• Behave conscientiously in potential conflict of interest or political situations;
• Deal with patients fairly and consistently.

Safety/Confidentiality

• Value safe working and patient procedures;

• Demonstrate strong safety consciousness;
• Demonstrate strong confidentially consciousness;
• Maintain strict adherence to safety and confidentiality  guidelines and regulations;
• Use and promote all safety and confidentiality techniques and equipment.
• Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Essential Functions: 

1.      Provide general administrative coordination for all aspects of the behavioral health program
2.      Oversee all behavioral health staff, and act as clinical supervisor when needed
3.      Conduct quality assurance activities including:  conducting chart reviews, reviewing unanticipated outcomes reports, developing and monitoring practice     protocols and procedures
4.      Act as community liaison for the Clinic on all behavioral health initiatives
5.      Organize and manage community partnerships (e.g. Mind Springs Health, Public Health)
6.      Manage and assist in writing BH related grants
7.      Team with Clinic staff to monitor and inform operations and workflows
8.      Work with internal and external evaluation teams to complete evaluation efforts
9.      Coordinate training activities as needed to serve the community and providers

10. Monitor training and proficiency of behavioral health staff

11. Monitor treatment measures and outcomes

12. Complete all requirements of local and state funders

13. Assist Executive leadership issues such as strategic planning, site visits, etc.

14. Stay current on BH best practices and  initiatives at the local and national level

15. Maintain APA accredited internship program and Master’s level training program for students completing practicum and internships

16. Assist in development of BH department budget, organizational budget and review of monthly financials

17. Work with Region 1 RAE on quality and measures related to Medicaid population

18. Oversee BH crisis response for Clinic patients and some community partners

*This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related duties requested by their supervisor.

Education/Experience:  

• PhD/ PsyD in Clinical or Counseling Psychology (or closely related field) from an APA accredited program, Completion of APA accredited internship, May consider Master’s level degree as equivalent if extensive work experience in the field is evident.
• Active and unrestricted Colorado license or ability to transfer license within 1 year
• At least three (3) years progressive leadership experience in community health, integrated care, or community mental health
• Experience in program management and staff supervision
• Experience in grant writing
• Experience in budgeting

Language Ability:  Ability to read, write and clearly speak the English language.  Ability to read, write and clearly speak the Spanish language preferred.   Ability to interpret a variety of instructions and deal with multiple linguistic cultural variables. 

Ability to read, analyze, and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or style.  Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management.

Reasoning and Mental Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to exercise independent judgment. Self-directing and organized.  Ability to reason objectively.  Ability to assess, project and plan for patients needs.  Ability to interpret state/ federal/agency regulations.  Ability to document concisely, accurately and in timely manner.  Ability to handle a variety of duties which may be interrupted or changed by immediate circumstances.

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.  Ability to deal with a variety of abstract and concrete variables.

Interpersonal Skills:  Ability to relate cooperatively and constructively with patients, co-workers, administration, physicians and providers, community agencies, referral sources, regulators and other health team members.  Demonstrate ability to enlist the cooperation of others.  High tolerance for stress.

Computer Skills:  To perform this job successfully, an individual should have a solid knowledge of word processing software, spreadsheet software and database software. 

Proficiency in Microsoft Word, Excel and email

Certificates and Licenses:

MA/MS, LPC, or PHD in psychology or social work

OSHA required courses for positions, CPR.

Licensed by a mental health governing body

Supervisory Responsibilities:  Behavioral Health Team

Apply

Starting pay $29-$36/hr

This job description in no way states that these are the only duties to be performed by the employee occupying this position.  Supervisors may request additional job related duties to performed by employee.

Position Summary:  
Provides quality clinical mental health (behavioral health) counseling to adults, couples, and families. Also provides comprehensive diagnostic mental health services including: brief assessments, interventions, psycho education, referrals and consultations for patients in the mental health and primary care setting. Provision of services is through a Federally Qualified Health Center and takes place in an integrated care setting. Position is full time, 35-40 hours a week.Summit Community Care Clinic uses an integrated health treatment model and Behavioral Health (BH) Providers work closely with primary care providers, dental providers, psychiatry and health educators. Therapeutic modalities include individual therapy, couples therapy, family therapy, group therapy, short term and long term treatment, crisis response, outreach, and case management. BH providers work from a systems perspective and a community perspective to formulate treatment conceptualizations, interventions and case management. Clinical acuity in this population has a broad range and providers work with the interface of mental health and social determinants of health as well as the physical manifestations of health.

The Behavioral Health Provider, as part of the primary care treatment team identifies, triages and manages patients with medical, behavioral, and mental health problems within the primary care setting. The Behavioral Health Specialist provides psycho-education and patient education strategies and develops treatment plans for patients and their care team.

The Behavioral Health Provider must demonstrate regard for the rights of all patients and provide respectful and considerate care focused on the patient's individual needs.  The Behavioral Health Provider will provide a safe and confidential environment for patients, families and personnel.

 Behavioral Health Providers who work in the School Based Health Centers are hired with the knowledge that their regular hours are commiserate with the academic calendar year. Additional hours may be available during periods when school is not in session. Due to the seasonality of these positions, SCCC and the employee agree that full-time benefits will be maintained during periods of extended leave due to school closure. Documentation by employee and SCCC may be required to maintain benefit eligibility.

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The Care Clinic is a recognized rural rotation site for family medicine residents through the Colorado Association of Family Medicine Residencies. Residents serve 4-week rotations, gaining experience in all aspects of primary care service delivery including obstetrics, pediatrics, chronic care management and office-based procedures.   Program supervision is provided by the Chief Medical Officer and board-certified Family Medicine physicians.

The Care Clinic’s dental program provides 6-week training program for dental assistants. Training is based on a textbook, lectures and on-the-job experience.

The Care Clinic is a training site for the National Institute for Medical Assistant Advancement (NIMAA). Scholarships are available for the program - contact mshell@summitclinic.org. Its innovative training model combines in-clinic experience with concurrent flexible on-line learning at an affordable cost. Students complete an 8-month post-secondary program prepared for meaningful entry-level employment in team-based primary care settings. For more information about the NIMAA training program go to https://nimaa.org/

Specialty care providers donate more than 1,000 hours of service to Care Clinic patients annually.  Services currently provided include dermatology, endocrinology, orthopedics, rheumatology, neurology, behavioral health, and dietary counseling.  

The Care Clinic is a site for the American Psychological Association Accredited Pre-Doctoral Internship in Psychology via the Colorado Psychology Internship Consortium (CO-PIC).

  Additional information

The Care Clinic is a training site for Advanced Practicum students and Master’s Internship placements.  Placements are typically either in the school or clinic setting, with supervision provided by the Chief Behavioral Health Officer. All positions are unpaid. 

Additional information