Quality assurance and improvement in the healthcare setting involves evaluating the care that patients receive and improving it as needed. The Summit Community Care Clinic is dedicated to quality improvement to help ensure that our patients receive the best care possible. The goal of the QA/QI program is to embed a culture of continuous quality improvement that supports the improvement of patient safety and health outcomes and long term organizational sustainability. We accomplish this through:
- Ensuring that each employee is trained in quality improvement methods.
- Employing the Model for Improvement (PDSA: Plan-Do-Study-Act)
- Holding quarterly patient feedback meetings to engage in dialogue with our patients on their care experiences and how we can improve.
- Conducting yearly patient surveys.
- Maintaining accountability to the Board of Directors.
- Holding quarterly community based Quality Assurance Committee meetings.
Although the Summit Community Care Clinic has had a quality improvement program in place since the establishment of the clinic, the program has evolved and become more robust through time. Achievements include:
- Creation of a comprehensive strategic plan to guide QA/QI at the Care Clinic.
- Compared to state and national averages, the Care Clinic outperforms other health centers in 92% of patient health measures.
- Strengthened the capacity of our electronic health record (EHR) to track QA/QI data and for staff to understand and utilize EHR to manage patient health outcomes.
We are currently implementing huddles, enforcing the team-based concept that is part of the patient centered medical home model. This allows for all of our patients to be assigned to a team that involves members of the full spectrum of staff from medical providers to front desk associates. The goal of the Care Clinic is to have the patient be attended to be the same staff every time they use services at the clinic, making their experience more intimate and patient-centered.
The clinic has established several Clinical Quality Measures that are monitored on a consistent basis. A few examples are:
For more information about the Quality Assurance and Improvement Program, or for questions, contact Cassandra Anton at firstname.lastname@example.org